Privacy Policy
This policy explains what data LiveXpi may collect, why it is used, and how users can request support or data actions.
Data we may collect
- Phone verification data for OTP login and account security.
- Profile and preference details provided by you in-app.
- Session metadata such as request history, mode usage, and timestamps.
- Wallet and transaction records for recharge, usage, and withdrawals.
- Support ticket content and attachments submitted by users.
- Technical diagnostics for crash analysis, app stability, and fraud prevention.
Why we use this data
- To operate core features like nearby guide discovery and live sessions.
- To process wallet transactions and maintain financial records.
- To improve app performance, reliability, and user support quality.
- To enforce safety policies, detect misuse, and resolve disputes.
Permissions and controls
Permissions such as Location, Camera, Microphone, Notifications, and Media access are requested only when a related feature is used. You can manage permissions from your device settings at any time.
Data sharing and retention
LiveXpi may share data with payment, infrastructure, or support partners only where needed to run service workflows. Data is retained for operational, compliance, and dispute-resolution requirements, then deleted or anonymized based on policy timelines.
Your rights and requests
- Request account data clarification through Help Center.
- Submit correction, deletion, or objection requests where applicable.
- Raise a data deletion request using the dedicated deletion route.
Contact: livexpiapp@gmail.com | +91 90000 00000
LiveXpi Technologies Private Limited, 4th Floor, MG Road, Bengaluru, Karnataka 560001, India