Refund Policy
Refund outcomes are reviewed case-by-case based on request type, session status, available evidence, and applicable policy rules.
When a refund may be considered
- Eligible failed sessions where service did not start as expected.
- Verified technical incidents affecting paid interaction completion.
- Incorrect wallet deduction supported by transaction evidence.
When refund may not be available
- User-side cancellation after policy cut-off windows.
- Completed sessions with no verifiable service issue.
- Policy violations, fraudulent usage, or unsupported claims.
How to request review
- Raise a support ticket with request/session reference details.
- Attach relevant screenshots, chat snippets, or transaction proof.
- Monitor ticket updates inside app notifications and Help Center.
Support: livexpiapp@gmail.com | +91 90000 00000
Timeline and credit mode
Review timelines depend on case complexity and verification needs. Approved refunds may be settled to original method or wallet credit, as per payment partner and policy constraints.